We handle urgent calls 24/7 — arrests, injunctions, hearings — so your firm never misses a client or a case.
We update case systems, process client intake, and flag deadlines — keeping cases moving overnight.
Professional after-hours reception and overflow cover, ensuring every call is answered and your reputation protected.
From police callouts to urgent disputes, we escalate critical matters instantly to the right solicitor.
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We securely receive and log evidence, prepare documents, and coordinate with barristers or experts.
We reassure and support clients until their solicitor is available, strengthening trust and loyalty.
Legal-Sector Expertise
Not just another call centre.
Our handlers are trained in legal triage — they know the difference between a bail hearing and a routine enquiry. Urgent matters are escalated correctly, protecting your clients and your practice.
Security & Compliance
Confidentiality built in.
We work to strict GDPR and legal data standards. Audit trails, NDAs, and secure integrations aren’t extras — they’re the foundation of how we operate.
Security & Compliance
Confidentiality built in.
We work to strict GDPR and legal data standards. Audit trails, NDAs and secure integrations aren’t extras — they’re the foundation of how we operate.
Seamless Brand Alignment
We sound like you.
Every call is answered in your tone, under your brand. Clients never know they’re speaking to us — your reputation stays intact and your service feels seamless.
Seamless Brand Alignment
We sound like you.
Every call is answered in your tone, under your brand. Clients never know they’re speaking to us — your reputation stays intact, and your service feels seamless.
Legal Triage Training
Every handler is trained to spot urgent legal matters and escalate without delay — from bail hearings to injunction breaches.
Case Management Ready
We work directly in systems like Trello, RingCentral, Clio and LEAP. Logging updates in real time to reduce handovers and errors.
Security & Compliance
GDPR, NDAs, audit trails and secure integrations are standard — ensuring every client detail is handled with complete confidentiality.
Evidence Support
Secure evidence intake, document preparation and expert coordination are built-in — ensuring every submission is logged, protected and ready when your legal team needs it.
FAQ'S
No — our service is completely white-labelled to your brand. Every call is answered in your firm’s name and in your tone of voice, so your clients will never know it’s outsourced. To them, it feels like they’re speaking directly to your team.
Yes. Security and confidentiality are at the core of everything we do. All staff sign strict NDAs, calls are logged in secure systems and our processes are fully GDPR-compliant. We also maintain audit trails for every interaction, giving you transparency and peace of mind.
We work with leading legal platforms such as Clio, LEAP and Actionstep. Notes from every call are entered directly into your system, ensuring seamless continuity for your solicitors. If your firm doesn’t use case management software, we provide secure reporting that can easily be imported into your workflow.
No. Our team is trained to triage, reassure and support clients, but never to provide legal advice. Urgent matters are escalated immediately to the appropriate solicitor, while non-urgent calls are logged and flagged for review the next working day. This protects your compliance obligations and your professional reputation.
Yes — we create bespoke escalation workflows for each area of law you cover. Whether it’s criminal law, family, immigration, corporate, or employment, our handlers are trained in the unique requirements of each sector. That means the right matters reach the right solicitor at the right time.
We offer flexible monthly packages starting from 8 hours of cover per month, with options scaling up to full 24/7 support. Each package is tailored to your practice size and workload. Many firms find the cost of outsourcing is significantly lower than staffing in-house out-of-hours cover.
Not at all. Our service is designed to fit seamlessly into your existing processes. We build bespoke escalation workflows with you, so your solicitors are only contacted when absolutely necessary. Routine matters are logged, flagged and ready for the next working day, meaning your team stays focused without interruptions — but nothing is ever missed.
Calls are answered instantly by our trained team, ensuring no client is ever left waiting. Urgent matters are escalated to the right solicitor straight away, while routine enquiries are logged and flagged for the next working day. Your clients always receive a professional response the moment they call.
Firms typically see a return within the first few months. A single retained client can often cover the cost of outsourcing for the entire year, while consistent availability helps win new instructions. Beyond revenue, the ROI also comes from reduced solicitor burnout, stronger client satisfaction and protecting your firm’s reputation — benefits that continue to compound over time.
It’s simple:
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Book a consultation with our team to discuss your firm’s needs.
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We design your workflow with clear escalation rules.
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Go live within days — with full 24/7 cover in place.
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Built Into Your Firm — Not Around It
Seamless System Integration
We work within your platforms — from Clio and LEAP to Actionstep — keeping your data centralised, accurate and always up to date.
Secure Communication Channels
All interactions are managed through encrypted systems, ensuring GDPR compliance and full audit trails at every stage.
Real-Time Collaboration
Every update, note, or call log appears instantly in your firm’s system, giving solicitors immediate visibility without the admin burden.
Effortless Continuity
Your clients experience a consistent standard of care — the same tone, same professionalism and same reliability — whether they reach you or us.
"We were losing clients because we couldn’t answer urgent calls outside office hours. With Contesto Legal, every call is answered professionally and our reputation has never been stronger."
— Partner, Regional Criminal Practice
"The reassurance Contesto provides to our clients has been invaluable. Their team handles sensitive situations with empathy and professionalism, giving us the confidence that nothing is missed."
— Managing Solicitor, Family & Immigration Firm
"Contesto Legal has transformed our out-of-hours cover. Our solicitors can focus on high-value work during the day, knowing our clients are still supported 24/7. The ROI has been clear from the start."
— Director, Corporate Law Firm